19 Dec 2023
Private Lesson Cancellation Policy
Over the past 18 months, we’ve been hard at work refining our booking system (appDot) for regular Private Lessons. Since June 2022, appDot has undergone continuous updates and enhancements based on customer feedback.
We extend our heartfelt thanks to everyone for their support and patience as we strive to create the ideal solution for SafelySwim and our dedicated swimmers.
Starting 1st of January 2024, we’re pleased to announce some important updates to ensure smoother lesson bookings and fairness for all customers.
48 Hour - Cancellation
From the 1st of January 2024, cancellations within 48 hours of the lesson will require the Private Lesson Fine to be purchased before the day of your lesson. Details about this will be given when cancelling your lesson via appDot.
If this is not completed before the day of your lesson, you will be charged the full price. If there is balance on your account one lesson will be removed automatically. You will not be able to book any further lessons if you are in arrears.
On The Day - Cancellation
From the 1st of January 2024, cancellations on the same day as the lesson will be charged the full Private Lesson price.
To cancel your Private Lesson on the day please follow the instructions via appDot. If there is a balance/lessons on your account one lesson will be removed automatically. You will not be able to book any further lessons if you are in arrears.
Minimum Bookings Per Month
Customers are unable to book further Private Lessons if no lessons have been booked and attended in the past 31 days (excluding closure periods). This will allow lessons to be opened up to customers who are currently experiencing long waits and are looking for regular Private Lessons.
Those removed from the system due to not attending a lesson within a rolling 31 day period, will be re-added to the waiting list and will be contacted when a Private Lesson slot (possibly with a new tutor) has become available.
One-Off Private Lessons
Customers looking for to book one-off Private Lessons, can use our One-off Private Lesson booking page to find a last minute lesson.
This is a great feature that enables swimmers looking for a boost in their progress access a 1:1 lesson as and when they need.
Frequent Cancellers
We are constantly monitoring those who regularly cancel their lessons to try and enable a more consistent experience for our dedicated customers.
Private Lesson Reminder
For those that are currently booked into Private Lessons via appDot, we want to remind you that this feature is primarily for those wanting to take part in regular swimming lessons. Should you no longer wish to be taking part and would prefer joining a Group Class, please click on the button in appDot or contact us to start the process of moving over.
More Details
For more details about the changes, please see our Payment Policy.
We thank you for your continued trust and look forward to making your swim experience even more enjoyable!
